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- Antz A3月 8, 2014Too noisy. Room at 17th floor and still couldn't sleep because of traffic noise. Nice beds and correct size rooms.
- Check in line takes a looking time and you can skip room service bc it is the same terrible food from before the renovation
- Lisa Ingellis10月 17, 2012Wait until construction is done. Jackhammers go until 11 pm. Coupled with street noise, sleep is difficult.
- The unrenovated rooms are gross. The place is always full. Good luck trying to use platinum upgrades.
- Jonathan Khoo6月 15, 2013Do they not believe in fabric softener? My $2.99 towel from Walmart is less sandpapery.
- Stéphane G.7月 7, 2013Go somewhere else, tiny rooms and bathroom, street noise, old rooms...better off at W or Sofitel.
- Customer service is terrible at this hotel. Had issues at each of my stays.
- Skip this Westin. Platinum service is subpar and rooms hardly live up to the Westin name.