Jay Falck

"What is the point of ordering in the app to have it ready when I get here. Almost 10 minutes beyond request and still not delivered."

"Still being charged for a 24 club that isn’t open 24 hours."

"Very slow service for less than mediocre food. I don’t understand the attraction."

"If my connection tonight is an indication of normal, internet access is virtually non-existent."

"Agree staff is friendly but breakfast and WiFi leave a lot to be desired. Omelette's were greasy. WiFi signal frequently dropped and slow. Atrium noise obvious in my room on 5th floor."

"They should be ashamed of what they charge for large to-go drinks."