Cisco Sánchez

"If you're hoping for your complementary adult beverage (aka paid member benefit), then don't come here before noon. Not sure if this is true in all the Terminals or Texas Law. #WhatYearIsThis"

"The Club Lounge (on the 30th Floor) offers complimentary breakfast (6AM–10AM) and evening appetizers + free house wine/beers (4PM–8PM)."

"Tiffany at front desk claimed that they don't honor Platinum late checkout because they're a resort/ conference hotel even though I've never encountered this before at ANY SPG Resorts/Conf Hotels."

"If you are a Platinum Member, you are better off staying across the street at Westin or a Marriott. The management here doesn't follow SPG rules."

"Executive Club Lounge is nice perk. Fran is a great host!"

"Club Lounge not open tonight (Sunday) even though Sheraton Corporate changed this policy in April. And Club fridge empty most of stay--what's the point?!"